Express Script - A Run for Your Money?

Another issue sent in by one of our readers:

"Some of you might have received a letter from Human Resources regarding the new home delivery plan from Express Scripts. I certainly hope it will save us money like it is supposed to. However, there is one aspect that I believe is 'true to form' for UK.

"The letter states that in order for you to continue to receive benefits, you MUST inform Express Scripts that you will not enroll in Express Scripts Pharmacy. According to the letter (emphasis in the original letter):

"Here's how it works: From October 15, 2009 on, you may obtain the first and second refills of your maintenance medication at any participating pharmacy. Starting with your third fill, you will pay the full cost of your prescription unless you move to the Express Scripts Pharmacy OR let Express Scripts know you choose not to participate in this program and want to keep your prescription at your local pharmacy.

"Why would HR force us to call Express Scripts if we simply wish to continue to get our prescription the usual way and do not wish to participate in the new program? Doesn't it make more sense to say, those who wish to participate in the new program, please enroll? Note that this letter is coming from UK's HR folks.

"In addition, note that the bold emphasis is reserved for the part which seems to indicate that you will pay the full price unless you participate. The other option is not in bold. I am not sure if this is intentional, but somebody who looks at the bold part of the sentence will be mislead into thinking that they will not receive prescription benefits unless they enroll.

"Thanks."

We have that letter right here. It does imply that if a staff member doesn't participate they will have to pay the full price. Personally, we've never had a good experience with Express Scripts. They must be paying UK a pretty penny for its business.

When you read that letter, what did you think? Why do you think UK is doing this?